Terms of Service

These terms set out the basis on which you may use this website and explain how engaging East-West Conveyancing as your conveyancer works. By using this site you agree to these terms. If you don’t agree, please don’t use the site.

1. About this website

This website is published by East-West Conveyancing, a residential conveyancing firm based in Ingleburn, NSW. We are licensed by the NSW Department of Fair Trading (licence no. 06003981) and are a member of the Australian Institute of Conveyancers NSW Division Ltd.

The information on this website — including blog posts, FAQs, service pages and any guides — is general in nature. It is not legal advice and shouldn’t be relied on as a substitute for advice tailored to your specific situation.

2. Our services and scope

We provide residential conveyancing services for buyers and sellers of property in New South Wales. That includes contract review, property and title searches, liaison with agents and lenders, preparation of transfer documents, settlement coordination through PEXA, and post-settlement notifications.

We are a licensed conveyancing firm, not a law firm. For standard residential purchases and sales in NSW we can handle everything you need. If your matter becomes contentious, involves litigation, or strays into territory that needs a solicitor (for example commercial property, complex trust or company structures, family law disputes affecting title, or unusual legal complications), we’ll tell you and recommend you engage one. We do not provide commercial conveyancing, family law, litigation, tax advice or financial advice.

3. Engaging us as your conveyancer

Sending us an enquiry through this website, calling us for an obligation-free quote, or exchanging emails does not create a retainer between you and us. A formal conveyancer–client relationship is only formed once we have provided you with a written Costs Agreement and Costs Disclosure and you have signed and returned it. Until that happens, you should not rely on anything said on this website or in preliminary discussions as legal advice on your matter.

4. Pricing and fees

We work on a fixed fee for residential purchases and sales. Our professional fee is quoted inclusive of GST and is inclusive of any disbursements we outlay on your behalf — for example the searches and certificates we order to prepare or review your contract. In other words, the figure we quote you for our service is the figure we charge for our service. Current fee amounts are published in our FAQs and confirmed in writing in your Costs Agreement before any work begins.

If anything unusual comes up during your matter that would require work beyond the agreed scope, we’ll tell you before doing it and confirm any extra charges in writing.

Up-front payment. On a purchase, our fee is finalised at settlement — nothing is payable up front. On a sale, we ask for an initial payment when you engage us to cover the cost of ordering the documents and certificates required to prepare your Contract for Sale.

5. Third-party costs you still need to pay

Our fixed fee covers East-West Conveyancing’s service and our own disbursements. It does not cover amounts that are payable to third parties — principally government agencies and banks — in connection with your transaction. Depending on the matter, these may include:

• Stamp duty (transfer duty) payable to Revenue NSW;
• NSW Land Registry Services fees for lodgement and registration;
• PEXA settlement fees;
• Bank fees charged by your lender (or incoming lender) in connection with discharge, settlement or registration of mortgage;
• Optional pre-purchase reports you choose to order — such as building & pest inspections or strata records inspections — which are billed to you directly by the provider.

We’ll set out the expected third-party costs for your matter in writing so there are no surprises at settlement.

6. Contract review

We don’t charge a separate fee to review a Contract for Sale — we offer it as a complimentary service to clients who are genuinely close to transacting. To keep this sustainable, we ask that you only send a contract through once you’ve had an offer accepted, you’re actively negotiating with the agent, or the property is going to auction in the near future. Speculative reviews of properties you’re only loosely considering aren’t covered.

Turnaround depends on the size of the contract and our workload at the time, but we generally come back to you the same day or shortly after.

7. Cooling-off and settlement timing

The following timeframes are statutory features of NSW residential conveyancing rather than terms imposed by us, but we surface them here so they’re visible before you engage us:

• Cooling-off period. Most NSW residential purchases come with a 5-business-day cooling-off period after exchange. If you withdraw during cooling-off, you forfeit 0.25% of the purchase price to the vendor. Properties sold at auction (and some other situations) have no cooling-off period.
• Standard settlement period. The standard period from exchange to settlement in NSW is 42 days. This can be negotiated to be shorter or longer depending on the parties’ circumstances — we’ll give you a clear timeline once you’re under contract.

These rules can change, and your individual circumstances may alter how they apply — please speak with us about your specific matter rather than relying on the summary above.

8. Disclaimer of general information

We take care to keep the information on this website current and accurate, but property law, stamp duty rules and government grant programs change regularly. We don’t warrant that everything on the site is up to date at the moment you read it, and you shouldn’t act — or refrain from acting — based on information here without first speaking to us or another qualified conveyancer or solicitor.

9. Intellectual property

All content on this website — including text, graphics, logos, images, layout and code — is owned by, or licensed to, East-West Conveyancing and is protected by Australian copyright law. You may view, download and print pages for your personal, non-commercial use. You may not republish, redistribute, sell or otherwise commercially exploit the content without our written permission.

10. Third-party links and tools

This website may link to third-party sites — for example government services, lenders, or reference material. We don’t control those sites and we’re not responsible for their content or practices. Where we have embedded third-party tools (such as our chatbot widget and the knowledge-base search, supplied by Greenshoots Media), your interaction with those tools is subject to the relevant provider’s terms. Answers returned by AI-assisted tools on this site are general information drawn from public sources and are not legal advice on your matter.

11. Limitation of liability

To the extent permitted by law, we exclude liability for any loss or damage arising from your use of this website or reliance on information published on it. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot be lawfully excluded. Liability for any conveyancing work we actually do for you is dealt with in the Costs Agreement signed at the start of your matter and is also subject to the professional standards scheme applying to NSW conveyancers.

12. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use and protect your personal information.

13. Governing law and contact

These terms are governed by the laws of New South Wales, Australia. You agree that any dispute arising in connection with them will be dealt with in the courts of New South Wales.

Questions about these terms? Get in touch:

East-West Conveyancing
Post: PO Box 572 Ingleburn NSW 1890
Phone: 02 9829 8494
Email: info@eastwestconveyancing.com.au